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We are leaders in brand development, communications & delivering outstanding customer experience
Explore Our ServicesWE HELP OUR CLIENTS ENSURE THAT EVERY CUSTOMER FEELS VALUED, CARED FOR, AND DEEPLY CONNECTED.
Guided by the hallmarks of hospitality, Silver Lining’s team uses its expertise in consumer behavioural insights, brand strategy and communications to help your brand connect to consumers and employees on an emotional level, making your culture more productive, generating irrational desire amongst customers, and ultimately, boosting your bottom line.
Our Expertise
Customer Experience
Customer experience is no longer just nice to have, an outstanding consumer experience strategy is table stakes. We are masters at customer experience management. We infuse best-in-class hospitality practices into your business to enhance customer experience and ensure that people want to interact with your brand — and tell others about their memorable experience.
Learn MoreCEO Advisory
At Silver Lining, we understand first-hand how difficult it is to “wow” customers and keep your workforce motivated. Our combined decades of experience in hospitality have taught us how to grab the attention of demanding consumers and motivate employees to deliver outstanding service.
Learn MoreEMPLOYEE experience
Improving your bottom line starts with highly engaged employees. It’s not enough to simply have satisfied employees. To thrive and ensure that your customers have an outstanding experience, you need your employees to be engaged and culturally committed.
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ETIQUETTE TRAINING
Stand Out with Spotlight Professional Development
Our bespoke etiquette courses shape the social currency and professional confidence required for long-term success.