We are leaders in brand development, communications & delivering outstanding customer experienceExplore Our Services
WE HELP OUR CLIENTS ENSURE THAT EVERY CUSTOMER FEELS VALUED, CARED FOR, AND DEEPLY CONNECTED.
Guided by the hallmarks of hospitality, Silver Lining’s team uses its expertise in consumer behavioural insights, brand strategy and communications to help your brand connect to consumers and employees on an emotional level, making your culture more productive, generating irrational desire amongst customers, and ultimately, boosting your bottom line.
Customer experience is no longer just nice to have, an outstanding consumer experience strategy is table stakes. We are masters at customer experience management. We infuse best-in-class hospitality practices into your business to enhance customer experience and ensure that people want to interact with your brand — and tell others about their memorable experience.Learn More
At Silver Lining, we understand first-hand how difficult it is to “wow” customers and keep your workforce motivated. Our combined decades of experience in hospitality have taught us how to grab the attention of demanding consumers and motivate employees to deliver outstanding service.Learn More
Improving your bottom line starts with highly engaged employees. It’s not enough to simply have satisfied employees. To thrive and ensure that your customers have an outstanding experience, you need your employees to be engaged and culturally committed.Learn More
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If you want a company that respects the past, but has the vision to define your future, hire Silver Lining. They helped us reimagine the Swiss Chalet brand and capture the millennial market through exciting new partnerships. Then, they packaged our value proposition for all key stakeholders so that we could roll out efficiently on a national scale.
President, Family Dining & Chief Development Officer, Recipe Unlimited
By partnering with purpose, we are connecting with our members more often to help them eat better, live healthier, and be more mindful. Thank you Nancy and Alexandra for making this partnership between WW and Swiss Chalet happen!
WW VP, Finance & Commercial Development
SL’s Customer Experience Champion program tightened the gap between head office and the individual dealerships, ensuring that brand messaging and service standards remained consistent, and small issues were dealt with promptly before they became larger ones.