The Smile Behind the Mask: Our Webinar With J.D. Power
Last week, our Founder, Alix Blum, and our Director of Customer Experience, Clarence McLeod, were featured on a webinar with J.D. Power. Entitled “The Smile Behind the Mask,” our discussion focused on the impact of COVID-19 on the hospitality sector—and revealed how businesses can alter their training initiatives, communications and client interactions to remain on their personal rebound roadmap.
Paired with data analysis from J.D. Power, this webinar offers valuable insights into the new customer service landscape and provides a silver lining for brands affected by the pandemic. To watch a recording of this event, click here.Back To The News