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Professional Etiquette Development

Our bespoke training program in social and professional etiquette sets young adults up for success.

Manners are like muscles—they need to be conditioned and exercised. We set young adults up for success and help set them apart from the crowd. Simply put, we give youth the confidence and discipline to be ready for anything the world throws at them—on the field, in an interview, on the telephone, with peers, on the job, anywhere. Our team of global hospitality experts will provide the toolkit they need to maximize their future.

ETIQUETTE TRAINING CURRICULUM

Ace the interview
Be Engaging
Boost your confidence
Diffuse awkward situations
Gain Practical Skills
Make good first impressions
Strengthen your self-perception

Everything Clarence touches turns to gold—he truly has the Midas touch.

ANDREA TORRANCE

Vice President of Operations Support, Raffles Hotels International

Clarence is one of the best mentors I have ever met—and a great team builder. His training sessions are amazing; he is a fun-loving, enthusiastic gentleman who makes his students better people. He’s the reason I have found the success I have!

Dinesh Hewavitharana

Resort Manager, ANI Sri Lanka

If exceeding guest expectations is the cornerstone of hospitality, then Clarence sets a new standard. He possesses a uniquely broad skillset, demonstrating an in-depth knowledge of all facets of the industry—and his words are laced with a wicked sense of humor.

Diana Miller

Owner, Headquarters

Meet Your Lead Host

Clarence McLeod is one of North America’s only Guilded Butlers, and a personal favourite of Her Majesty, The Queen. Known for his sharp wit, this world-renowned expert will give you the learning experience of a lifetime—and offer a few laughs along the way!

Clarence manages Silver Lining’s learning and development team, and has spent over 30 years perfecting the art of personalized, genuine service in the international world of luxury hospitality. His experience includes:

Former Chef Concierge and Corporate Director of Fairmont Gold at Fairmont Hotels and Resorts
Honorary Lifetime Member: Les Clefs d’Or Canada
Member: The Guild of Professional English Butlers
Aide de Campe for numerous celebrities, heads of state, and royal families

spotlight professional development