Professional Etiquette Development
Our bespoke training program in social and professional etiquette sets young adults up for success.
Manners are like muscles—they need to be conditioned and exercised. We set young adults up for success and help set them apart from the crowd. Simply put, we give youth the confidence and discipline to be ready for anything the world throws at them—on the field, in an interview, on the telephone, with peers, on the job, anywhere. Our team of global hospitality experts will provide the toolkit they need to maximize their future.
ETIQUETTE TRAINING CURRICULUM
- Ace the interview
- Be Engaging
- Boost your confidence
- Diffuse awkward situations
- Gain Practical Skills
- Make good first impressions
- Strengthen your self-perception
Everything Clarence touches turns to gold—he truly has the Midas touch.
Vice President of Operations Support, Raffles Hotels International
Clarence is one of the best mentors I have ever met—and a great team builder. His training sessions are amazing; he is a fun-loving, enthusiastic gentleman who makes his students better people. He’s the reason I have found the success I have!
Resort Manager, ANI Sri Lanka
If exceeding guest expectations is the cornerstone of hospitality, then Clarence sets a new standard. He possesses a uniquely broad skillset, demonstrating an in-depth knowledge of all facets of the industry—and his words are laced with a wicked sense of humor.
Meet Your Lead Host
Clarence McLeod is one of North America’s only Guilded Butlers, and a personal favourite of Her Majesty, The Queen. Known for his sharp wit, this world-renowned expert will give you the learning experience of a lifetime—and offer a few laughs along the way!
Clarence manages Silver Lining’s learning and development team, and has spent over 30 years perfecting the art of personalized, genuine service in the international world of luxury hospitality. His experience includes:
- Former Chef Concierge and Corporate Director of Fairmont Gold at Fairmont Hotels and Resorts
- Honorary Lifetime Member: Les Clefs d’Or Canada
- Member: The Guild of Professional English Butlers
- Aide de Campe for numerous celebrities, heads of state, and royal families