Employee Experience Services & Corporate Culture Training
It’s not enough to have satisfied employees. To improve your bottom line and ensure that your customers have an outstanding experience, your employees must be engaged and culturally committed.
Employee engagement is the emotional commitment your employees have to your organization and its goals. We help create employees who actually care about the work they do, and use discretionary effort to rise to the challenge and build better customer experiences — and better business outcomes.
Employee engagement leads to a transformative workplace and culture. Engaged employees lead to nearly 20% improved profitability, over 40% less absences and up to 60% reduction in employee turnover. Simply put, engaged employees lead to….
- Outstanding customer service, quality and productivity, which leads to…
- Higher customer satisfaction, which leads to…
- Increased sales (repeat business and referrals), which leads to…
- Higher levels of profit, which leads to…
- Higher shareholder returns
Our Learning Management System (LMS) is our secret sauce to building employee engagement. With its inclusion of videos, quizzes, interactive activities and gamification, our LMS takes a blended approach to learning.
Tapping into the ways that adults learn best, our method simplifies training policies and procedures and helps to reduce stress and increase retention of information. Our employee experience training is proven to help employees learn more efficiently, onboard faster, and retain more knowledge—while keeping the goal of delivering memorable experiences at the forefront. It also focuses on infusing culture into the training at every touchpoint.
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We needed to find an exceptional new Dream team member and we wanted someone who exudes all the hallmarks of best-in-class hospitality. Silver Lining found us what others couldn’t—and quickly. We loved their final two recommendations so much that we hired both. If you want to find superb talent, hire Silver Lining.
Head of Sales and Marketing, Dream Unlimited
If you want a company that respects the past, but has the vision to define your future, hire SL. SL helped us reimagine the Swiss Chalet brand, and capture the millennial market through exciting new partnerships and a new way of thinking about what customers want.
President, Family Dining & Chief Development Officer at Recipe Unlimited
Many marketers actually don’t like consumers and find them annoyingly demanding and capricious. The few that genuinely love consumers are the only ones that can build great brands. Alexandra Blum is one of the latter, which makes it unsurprising how successful she is at brand communications.